PADDLEMAP
Paddlemap Support
Last updated: August 2026
We’re here to help with accounts, safety, courts, and the app. Most account and privacy actions can be done in Paddlemap without emailing us.
Email hello@paddlemap.appAccount and login help
Use Sign in with Apple, Google, or email. If you forgot your password, use Forgot password on the sign-in screen. Confirmation and reset links open back into the Paddlemap app. If you used Hide My Email with Apple, sign in with Apple again rather than guessing the relay address.
Report a safety issue
Use Report on the player, message, court, or photo inside the app. For an urgent safety emergency, contact local emergency services first, then email hello@paddlemap.app with your username and what happened.
Report incorrect court information
Open the court in the app and use Report, or email hello@paddlemap.app with the court name, city, and what is wrong. Community-submitted courts are reviewed before they are treated as verified.
Account deletion
You can delete your account yourself. You do not need to contact support. In the app: Profile → Settings → Privacy → Delete account, or Profile → Settings → Delete account. Deletion removes your login and public profile. Some safety or legal records may be kept as described in the Privacy Policy.
Privacy questions
Read the Privacy Policy or email hello@paddlemap.app to request access, correction, or deletion. Use the email on your Paddlemap account so we can verify it is you.
Technical problems
Try closing and reopening the app, checking for a TestFlight or App Store update, and confirming you are signed in. Email hello@paddlemap.app with your device model, iOS version, and what you were doing.
General feedback
Ideas and product feedback are welcome at hello@paddlemap.app. We read every message even if we cannot reply to each one.